Refund Policy

At Mojo-Ink, we aim to keep things fair and clear. If you need to cancel your booking or request a refund, please read through our policy below.

Booking Cancellations

• To cancel or reschedule your appointment, we ask for at least 48 hours' notice.
• Cancellations made with less than 48 hours' notice may result in a partial charge for the session.
• We do not charge cancellation fees for genuine emergencies, but we still ask for notice where possible.

Refunds

• Refunds are not available for tattoo services once completed.
• For deposits or pre-payments, refunds may be available if you cancel at least 48 hours in advance.
• If you believe there’s been an error in the booking process or you were charged incorrectly, get in touch with us as soon as possible to resolve it.
• Refunds, where applicable, will be issued to the original payment method once approved.

Unhappy with Your Tattoo?

• If you're unhappy with your tattoo, please get in touch as soon as possible. We will discuss your concerns and offer solutions.
• If the issue is related to the quality of the work, we will offer a free touch-up, provided it’s within a reasonable time frame after the appointment.
• If the issue is more significant, we may offer to discuss alternatives, including fixing or reworking the design.

How to Cancel

To request a cancellation, refund, or discuss any concerns, email us at hello@example.com or call us at 0123 456 7890. Please include your booking details and any relevant information to help us process your request swiftly.

Processing Time

Refunds for bookings or deposits will typically be processed within 5 business days, once the cancellation is confirmed. Refunds will be made to the original payment method.

Changes to This Refund Policy

We may update our refund policy occasionally to reflect changes in our services or legal requirements. Any updates will be posted on our website.

If you have any questions or need further assistance, don’t hesitate to reach out.